Shipping policy

Shipping Terms
Free Shipping on all orders over 99€.

For orders under 99€, standard DHL and DPD shipping charges apply.

Delivery Range
European Union Member States. We currently do not ship to military post boxes.

Shipping Time
The average transit time is 3-7 business days. Normally we ship out the goods within 48 hours, and the avarage transit time depends on the logistics.(Note: The delivery time of pre-sale products is subject to the arrival time.)

Shipping Methods
To ensure the quickest delivery time, we work with several carriers, including DHL, and DPD.

Tariff and VAT
Tariff: WeCreat will pay for all the tariffs. Our customers do not need to pay any tariff fees. If you are charged with tariff fees by custom, please contact us for help or reimbursement. (support.eu@wecreat.com)

VAT: We collect VAT for EU countries according to the local policy of your shipping place and you can see the details on your order. After complete your order, you do not need to pay VAT to customs or local authorities. If you are charged with VAT to customs or local authorities, please contact us for help or reimbursement.

Shipping Instructions
Make sure orders have the correct name, address, and contact information, so items are delivered successfully.

Please inspect the package upon delivery. If it’s damaged or deformed, do not sign the delivery or open the package. In such cases, contact the Wecreat Support Team at support.eu@wecreat.com.

FAQ

1. I ordered more than one item. Will they all be delivered at the same time?

We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used. Once an item has been shipped, you will receive a shipment notification email.

2. Can I change the delivery address of my package after it has been shipped out?

Unfortunately, we cannot change the shipment once the product is en route. If you would like to change the shipping address before shipping has begun, please contact the Wecreat Support Team at support.eu@wecreat.com.

Note: If the wrong address is provided by the customer, and this leads to the package being lost or otherwise becoming unrecoverable, the customer shall bear the loss. WeCreat will not replace the order or issue a refund.